About Hikvision Security Response Center (HSRC)
The Hikvision Security Response Center is built to take feedbacks, handle and announce the security flaws of the Hikvision products and solutions. Hikvision attaches great importance to information security both for its own and for our customers. We are dedicated to ensure the information security of customers, and we hope we can strengthen the cooperation and communication with the third-party security organization and customers.
Send E-mail to HSRC@hikvision.comto report the security flaw you find and we will contact you as soon as possible. To protect information security for users and enterprise, please do not publish or spread the flaw. HSRC will reward the reporter according to the Hikvision Security Flaw Assessment.
Reporting Security Flaw
Please send email to HSRC@hikvision.com to report the security flaw.
Reviewing Security Flaw
(1) Hikvision Security Response Center of Hikvision will confirm and review the security flaw in one work day.
(2) In three work day, the staff of Hikvision Security Response Center will handle the problem and get conclusion. If necessary,the staff may contact the reporter for assistance.
Fixing Security Flaw
The time of fixing is determined by the severity level of the flaw and the difficulty of fixing it. High risk flaw should be fixed in 24 hours, medium risk flaw should be fixed within 3 work days, and low risk flaw should be fixed in 7 work days. In case there is new firmware version delivery related to the flaw, the fixing time will be determined according to real situation. Emergent security announcement will be published for severe security flaw.