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  • HiDDNS to Hik-Connect Service Migration Update

     

    HiDDNS to Hik-Connect Service Migration Update

     

    February 16, 2017

     

    To Our Valued Customers,

    "HiDDNS" (www.hik-online.com) is a Dynamic Domain Name Service provided by Hikvision to our customers for remote access over the past few years. However, as the user base continues to grow, a new platform with enhanced scalability has become necessary. To meet our customer expectation, Hikvision is pleased to introduce a cloud-based service named Hik-Connect (www.hik-connect.com), which integrates the Dynamic Domain Name Service with alarm PUSH notification service.

     

    Please note that HiDDNS (www.hik-online.com) web management and new device registration service will be discontinued in the following steps:

     

    Due to this change, we encourge customers now using the HiDDNS service migrate to Hik-Connect service. Once the fully featured Hik-Connect platform becomes available, customers can centrally manage all devices at the Hik-Connect App/Hik-Connect web portal and take advantages of the Hik-Connect platform features by following a few easy steps.

     

    StepTimelineActionDetails
    1.January 5th, 2017HiDDNS Web Portal (HiDDNS     user account management system) will be closed.

    ■ Customers will not be able to register new accounts on www.hik-online.com, nor will they have the ability to access the Device Status tab or the Device Management tab.

    ■ Previously registered devices will continue to function on the HiDDNS platform.

    ■ Users can continue to access each device via domain URL or through iVMS-4200 or iVMS-4500 client software.

     

    2.

    February 28th, 2017

    No new devices can be registered using the current HiDDNS platform

    ■ Previously registered devices will continue to function on the HiDDNS platform.

    ■ Users can continue to access each device via domain URL or through iVMS-4200 or iVMS-4500 client software.

     

    Here are the set-up instructions:

     

    1. Download the latest v2.0 Hik-Connect App at IOS App Store or Google Play

    2. Register a Hik-Connect account via Hik-Connect web portal (www.hik-connect.com) or Hik-Connect App

    3. Upgrade devices to the proper firmware that supports Hik-Connect

            NOTE: New Hik-Connect firmware will not support HiDDNS function

    4. Enable “Hik-Connect” on devices local or web GUI, and configure corresponding parameters if necessary

    5. Add devices into the registered account at Hik-Connect App/Hik- Connect web portal

    6. The new registered device is ready to use

       

       

    For more necessary details, please kindly go to Hikvision official website to get corresponding documents and firmware etc.

     

    Alternatively, customers still have the option to use other third-party DDNS providers, such as DynDNS, NO-IP and PeanutHull.

     

    Please feel free to contact our local technical support team or email to support@hikvision.com for assistance. Thank you again for your continuous support! 

     

    Hikvision Digital Technology Co., Ltd
    Hangzhou, China

     

     

     

     

     

  • How to Register a Hik-Connect Account

    How to Register a Hik-Connect Account .pdf

  • How to add devices into Hik-Connect account

    How to add devices into Hik-Connect account.pdf

     

  • How to enable Hik-Connect service in device

     

    How to enable Hik-Connect service in device.pdf

     

  • ​Notice: Hik-Connect Service Release

    Notice: Hik-Connect Service Release

     

    Jan. 3, 2017

     

    To Our Valued Customers,

     

    Hikvision is pleased to announce the launch of its Hik-Connect service for customers migrating from the HiDDNS Service (please refer to the Dec. 13, 2016 Notice: HiDDNS Service Migrates to Hik-Connect).

     

    Beginning Jan. 3, 2017, the Hik-Connect web portal, www.hik-connect.com, will be available for account registration, to add devices, for centralized management of devices registered to the Hik-Connect platform with domain name, and for device access via domain name link on a web browser. For existing HiDDNS connected devices, customers can still view the devices directly via their domain URL (www.hik-online.com/domainName) through a web browser, iVMS-4200 or iVMS-4500.

     

    In the meantime, customers can use the Hik-Connect App (IOS & Android) to add registered devices for remote management. Hikvision will release a new version of the Hik-Connect App that we expect to be approved by Apple and Google Play and ready for downloading around Jan.  10, 2017. At that time, customers will be able to add devices by Hik-Connect Domain, IP/Domain method, and also continue using the alarm PUSH notification service. For more details about the Hik-Connect service, please consult the following how-to guides: http://www.hikvision.com/en/faq_81.html.

     

    Please be aware of the upcoming release information:

    ItemsDetailsRelease DatesRemarks
    Hik-Connect web portal (www.hik-connect.com)

    ·Hik-Connect account registration.

    ·Hik-Connect devices centralized management.

    Jan. 3, 2017N/A

    Hik-Connect App

    (IOS and Android)

    ·Hik-Connect account registration.

    ·New Device tab is used for adding devices by Hik-Connect Domain, IP/Domain method.

    Jan. 4, 2017

    submit to IOS APP Store/Google Play

    Estimating extra 4-7 days until approval   is completed

     

    As they become available, Hikvision will upload the corresponding device (including IP cameras and recorders) firmware that supports Hik-Connect, on the Hikvision website. In the interim, customers can take advantage of the Hik-Connect platform features by following a few easy steps.

     

     

    Here are the set-up instructions:

     

    1. Upgrade device to proper firmware that supports Hik-Connect

    2. Enable “Hik-Connect” on device local or web GUI, and configure corresponding parameters if necessary

    3. Download the Hik-Connect App from the IOS App store/Google Play

    4. Register user’s personal account via email or phone number at Hik-Connect App/Hik -Connect web portal

    5. Add user’s owned devices into user’s registered account at Hik-Connect App/Hik- Connect web portal

    6. Adding the device by Hik-Connect Domain method is necessary if customers want to use the new domain name service on Hik-Connect App

    7. The new registered device is ready to use

     

     

    If you have any questions, please contact your Hikvision representative or Hikvision Tech Support at support@hikvision.com

     

     

    Hikvision Digital Technology Co., Ltd
    Hangzhou, China

     

     

     

  • How to Export HiDDNS Device List

     

    How to Export HiDDNS Device List.pdf

  • How to Use Third Party DDNS Services

     

    How to Use Third Party DDNS Services.pdf

  • HiDDNS Service Migrates to Hik-Connect

    Notice: HiDDNS Service Migrates to Hik-Connect

     

    Dec. 13, 2016

     

    To Our Valued Customers,

     

    Hikvision is pleased to announce the migration from Hikvision’s HiDDNS Service to the Hik-Connect platform.

     

    Hikvision has offered HiDDNS, a Dynamic Domain Name Service, (www.hik-online.com) as an optional service to end users to enable remote access to their video surveillance cameras from a connected device.

     

    As the user base continues to grow, Hikvision is migrating to the new Hik-Connect platform, which offers additional scalability by removing restrictions on capacity. With Hik-Connect on Amazon Web Service we leverage their best practices to enhance our security. Alternatively, customers still have the option to use any other third-party DDNS platform, such as DynDns, No-IP and PeanutHull. 

     

    The HiDDNS web portal will be discontinued on Dec. 30, 2016; customers will not be able to register new accounts on www.hik-online.com, nor will they have the ability to access the Device Status tab or the Device Management tab. However, HiDDNS device functionality will not be affected, and users will continue to be able to access each device via domain URL or through iVMS-4200/iVMS-4500 client software.

     

    As of Feb. 16, 2017, no new devices can be registered using the current HiDDNS platform. However, previously registered devices will continue to function on the HiDDNS platform.

     

    The fully featured HIk-Connect platform will be ready in Q1 2017. In the meantime, customers can use the Hik-Connect App to register devices. Once the full platform is online, customers will use the same login account created using the Hik-Connect APP or iVMS-4500 App to centrally manage all devices.

     

    Here are the set-up instructions:

     

    1. Upgrade device to proper firmware that supports Hik-Connect

    2. Enable “Hik-Connect” on device local or Web GUI, and configure corresponding parameters if necessary

    3. Download the Hik-Connect App from the IOS App store/Google Play

    4. Register user’s personal account via email or phone number at Hik-Connect App/Hik Connect web portal/iVMS-4200

    5. Add user’s owned devices into user’s registered account

    6. The new registered device is ready to use

     

     

    If you have any questions, please contact your Hikvision representative or Hikvision Tech Support at support@hikvision.com

     

     

    Hikvision Digital Technology Co., Ltd
    Hangzhou, China

     

  • HDD Compatible List for Hikvision DVR NVR_20170112

    HDD Compatible List for Hikvision DVR NVR_20170112.pdf

    20170112.pdf

     

  • Network Camera Firmware V5.3.6 build 151105 Release Note

     

    Firmware V5.3.6 Release Note.pdf


  • Network Camera Firmware V5.3.4 build 150812 Release Note

     

    Firmware V5.3.4 Release Note.pdf

  • How to Activate Device V1.01_20150612

    How to Activate Device.pdf

    HIKVISION’s newly manufactured devices (i.e. IP cameras (IPC), PTZ cameras, digital video recorders (DVR) and network video recorders (NVR)) with the latest firmware (IPC and PTZ from V5.3.0 DVR/NVR from V3.3.0) no longer have a default password. When using the device for the first time users need to activate the device through a compulsory password setting.